Support & help
Get help with your device, app or account, prepare for installation, or follow our recovery guidance. Our team is available by phone and WhatsApp.
Help topics
Bring your vehicle and logbook/registration details to your booked location, or confirm the address if we come to you. Installation usually takes about two hours; timing varies by vehicle and product. You'll receive login details and a walkthrough once fitting and testing are complete.
Access the platform at fleet.trailmycar.com or via the mobile app using the credentials issued at installation. If you can't sign in, contact support to reset your access. Keep your password confidential.
Stay calm and safe. Contact the police and report the theft, then contact our support team so we can assist with live location data for recovery by the authorities. Do not attempt to confront or pursue suspects yourself — your safety comes first, and recovery should be handled by the police and our team.
We handle personal and location data under the Kenya Data Protection Act 2019. To access, correct or delete your data, email compliance@trailmycar.com. See our Privacy Policy for full details.
If your issue isn't resolved, ask for it to be escalated when you call +254723752381, or email info@trailmycar.com with your vehicle details and a description. We'll follow up.
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